Evergy reports that scammers are trying a new tactic according to complaints from customers.
Callers have been falsely claiming to be Evergy representatives and telling customers they are owed a credit after being overcharged on their electric bill. They then ask for your credit card information to apply the refund. These calls are not from Evergy.
Customers may verify an individual is from Evergy by calling the Customer Contact Center before giving any personal information.
In most cases, the caller claims to be an Evergy customer service representative to get the customer to provide credit card information or other personal information, telling the customer a check has bounced or he/she has a past-due bill. Imposters will often ask customers to use a pre-paid card for payment. Evergy will never ask a customer to purchase a pre-paid debit card to pay for service. For past-due accounts, calls from Evergy requesting payment are never made the same day as the disconnection.
If you can’t verify that you’re speaking with an Evergy employee, do not give them this information. Customers can also review their account status online by visiting www.evergy.com.
